Layer 5 · Operations

Meeting Template: Conflict Handling

  • Layer: 5 — Operations & Coordination
  • Status: Stub — not yet adopted
  • RCOS reference: §7.2, §7.6; see also Layer 4 — Conflict Resolution Ladder

The facilitated session template for Conflict Resolution Ladder Steps 2–4. Triggered by a conflict intake, not scheduled. Fully confidential — records are restricted to parties and Facilitator only, and are not published to the general member record. The Facilitator is selected per the Conflict Resolution Ladder rules (Layer 4), not chosen by the parties.

Meeting Type: Conflict Handling

  • Purpose: Facilitate resolution of a raised conflict at a defined ladder step; covers facilitated sessions (Conflict Resolution Ladder Steps 2–4)
  • Decision scope: Produces repair plans, agreements, or escalation decisions; binding outcomes require the authority defined in the Conflict Resolution Ladder and Decision Matrix
  • Required participants: Parties to the conflict; assigned Facilitator (per Conflict Resolution Ladder selection rules)
  • Optional participants: A support person, by mutual written consent of all parties
  • Cadence: As needed; triggered by conflict intake, not scheduled
  • Duration limit: No fixed limit; typically 60–90 minutes; Facilitator may extend as needed
  • Facilitation: Selected per Conflict Resolution Ladder (Layer 4) facilitator selection rules — not chosen by the parties themselves

Privacy note: Records from this meeting type are subject to the privacy and information access boundaries defined in the Conflict Resolution Ladder (Layer 4). They are not published to the general member record by default. Steps 2–4 are fully confidential — only parties and Facilitator may access records.

Agenda Structure

  1. Opening and ground rules (10 min) — Facilitator confirms: consent to the process, confidentiality boundaries, anti-retaliation protections, and that either party may pause the session at any time
  2. Each party shares their perspective (15 min each, uninterrupted) — Facilitator holds the time boundary; no interruptions or rebuttals during this phase
  3. Shared understanding check (10 min) — Facilitator reflects back what was heard; parties confirm or correct; Facilitator identifies areas of common ground
  4. Needs and requests (10 min) — each party states what they need for resolution; no commitment required yet
  5. Repair or agreement options (20 min) — generate options together without committing; Facilitator guides toward workable paths
  6. Decision or next step (10 min) — agree on a repair plan, note escalation to the next ladder step, or adjourn with a clear timeline for the next session
  7. Documentation (5 min) — Facilitator records the outcome per the privacy rules in the Conflict Resolution Ladder; parties confirm the record is accurate

Record Format

This record is confidential. Access is restricted per the Conflict Resolution Ladder (Layer 4).

  • Date:
  • Facilitator:
  • Parties present:
  • Ladder step:
  • Conflict class:
  • Outcome: Agreement reached / Escalated to next step / Adjourned (with date for next session)
  • Agreed actions (if any): [List with owners and dates]
  • Escalation destination (if applicable):
  • Access: Parties and Facilitator only; disclosed to Full Members only if escalated to Step 5

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